Legal information and voluntary codes of practice

Anti-money laundering regulations

As a result of Money Laundering Regulations, Estate Agents are now obliged to verify the identity of both buyers and sellers of property or land. Accordingly, we will ask you for proof of identity (for example a passport or driving licence) or we may arrange to carry out an electronic verification of your identity. We are also required by law to retain records of these checks for a period of 5 years.

Property misdescriptions

The Property Misdescriptions Act 1991 makes it an offence to make false or misleading statements about specified aspects of land (which includes buildings) offered for sale by those in estate agency or property development business. Smiths Gore has not necessarily carried out a survey on any of the properties featured on our web site and therefore the particulars are for general guidance only.

The Royal Institution of Chartered Surveyors (RICS)

Smiths Gore is regulated by the RICS  - www.rics.org.uk

Complaints

Click here to view the complaints process adopted by Smiths Gore which complies with the standards set down by the Royal Institution of Chartered Surveyors.

The Office of Fair Trading

Our work as Estate Agents is supervised by the Office of Fair Trading particularly with regards to anti-Our work as Estate Agents is supervised by the Office of Fair Trading particularly with regards to anti-money laundering regulations.

Financial Services Authority

Smiths Gore is authorised by the FSA to be able to hold and control client money in respect of non-investment insurance contracts - www.fsa.gov.uk

ISO9001:2008

Smiths Gore is certified to this internationally recognised quality management standard. Please contact us for copies of the certificate and for further details.

Standards and policies

Smiths Gore operates an integrated business management system to manage compliance to all legislation and voluntary codes of practice. Please contact us for copies of our Health and Safety, Environment or Quality policies.

Website design

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